TSD Operational Log
Due to issues on one of our servers, file-api is temporary unavailable for projects with project numbers from p3848 to p3912.
We are sorry for the inconvenience.
Update: The issue was resolved 2026-02-18 09:23.
There is an issue with listing membership applications in Selfservice. We have found the reason, and are preparing a fix for this.
We are sorry for the inconvenience.
There is an ongoing issue with accessing certain TSD VMs, causing users to recieve a "This desktop currently has no desktop sources available" error message.
The issue seems to be due to a network problem. There is currently no available ETA for a fix, but we are actively looking into this, and will update the operational log with relevant information.
Friday 9 January: The issue has been resolved. If the issue persists, please contact IT Support by email at it-hjelp@uio.no
We are aware that some users are having issues with accessing their project storage. This also applies to file export/import for the affected projects. We are working to resolve the issue, and apologize for the inconvenience.?
This issue may affect access to VMs, as well as access to/use of services on selfservice.tsd.usit.no. Other services provided by TSD may also be affected.
Monday 5 January: The issue has been resolved. If the issue persists, please contact IT Support by email. it-hjelp@uio.no?
TSD Selfservice is not responding for the moment, and users will therefore not be able to access the site.?
We are working to fix the issue.?
09:40: The issue has been solved
Logging in with use of import/export links may cause in redirection to the TSD login form page instead.
Between 0930 and 1215 the module software stack was inaccessible ("permission denied"). This affected any "module" command run on the submit hosts (pXX-hpc-01) and jobs scripts on Colossus.?
For shell sessions where the "module avail" command returns no output, run "source /etc/profile.d/z0_lmod.sh" or start a new shell session.
Please verify the output of jobs that ran in this time frame to see if they were affected.
There are currently issues with importing files to some groups through the Data Portal.
Users will experience the error message Aborted - StatusError: HTTP response with status "403" when trying to import files to groups other than the member group, eg. the pXX-username-group. Importing to pXX-member-group will still work.
We have identified the error and are working on a solution.
UPDATE: the issue was resolved around 7:15pm local (Oslo) time; it was caused by a regression that slipped through with an update to the data portal site that was rolled out at around 2pm earlier today.
We are currently experiencing issues with import links in TSD self-service. The error message displayed is: "We can’t connect to the server at data.internal.tsd.usit.no". The TSD team has been notified, and the issue is being addressed.
Update 02.10: This issue has now been solved.
We are currently experiencing issues with the TSD Self Service system for changing passwords.
Users might get an error saying: "Password change failed. Password cannot be the same as the previous ones."
A solution that has worked is to try using the last password you attempted to change too, regardless of the error message that you received.
We are currently experiencing login issues in TSD through view.tsd.usit.no. The problem appears to affect both the Omnissa client and HTML Web Access.
We are working continuously to resolve the issue.
19.09.25 kl.15:50: The issue with login is resolved. Login works as usual.
The certificates for https://publication.tsd.usit.no and https://consent-portal.tsd.usit.no expired 03.09.25. The certificates are updated and the issue was resolved around 10 am.
IBM will be performing maintenance on the storage solution at 16:00 today, 2025-08-11 16:00 CEST. We expect about 15 minutes of downtime for storage on Windows and Linux VMs.
Emergency downgrade causing 1-5 minutes downtime for NFS and SMB on file storage in TSD.
As part of Slurm database maintenance, new Slurm user creation on Colossus and updates to the output of the "cost" (hpc usage) command is temporarily halted.
This means that no new projects can be granted access and the cpu hour usage of any jobs running on the cluster is not reflected in the output of the "cost" command.
We expect both to be restored over the weekend.
IBM will be upgrading software on the storage system between 16:00 and 19:00 today, which may cause interruptions to storage services.
[20.05.25 11:00] Several users are getting error "502 Bad Gateway" when logging into the Selfservice Portal and Publication Portal. (The error may include other sites).
We are working on resolving the issue.
[20.05.25 13:45] There was an issue with the OIDC, which was fixed around 10:00
At 10:00 the Slurm controller was rebooted for a few minutes. Jobs that ran srun/mpirun during the reboot window might have been affected. No other jobs have been affected.
We are currently experiencing issues with the import portal. The error message displayed is: "An unexpected error has occurred which may prevent the application from behaving properly."
The TSD team has been notified, and the issue is being addressed continuously.
Update 12.may 09:56: Problem has been solved. Import portal should now work. Contact it-hjelp@uio.no, if you still have issues with the portal.
On Linux vms, Rstudio versions prior to 2024.09 fail to start when using the OS version of R (4.5).
We're updating Rstudio on affected hosts.
Some users are receiving an error message that says "upload error" when attempting to deliver recordings from the Viso-app to their TSD project. We are working to resolve the issue.
The Nvivo license for TSD has expired. We are working on renewing it.
There are issues with activating the new license, which are caused by a bug in the new license. We are waiting for alternative from the software vendor.
More information to follow.
[26.02.2025, 20:56]: The issue is now resolved, the version used for Nvivo is Nvivo15.
We are currently experiencing issues with the TSD Self Service system for creating foreign users.
Currently, invited foreign users are being asked to sign in before their accounts are fully created after they follow the creation link received via email.
We are working on a solution.
[14.02.25] The issue has now been resolved. It is now possible to successfully invite foreign users using the TSD Self Service system again.
On Monday February 24 2025 from 0800 we'll preform maintenance on the Colossus cluster. During the downtime, we will upgrade Slurm and update the OS software on the compute nodes. Therefore, you'll not be able to submit jobs during this downtime window.
As usual, a maintenance reservation has been set on the cluster. Any jobs that cannot complete before the downtime starts will remain pending in the queue until after the downtime completes.
During the downtime, please follow this operational log message for updates.
Update 13:48: all nodes have been put back into production.
ID-porten are currently experiencing issues.
This means that you will not be able to log in using ID-porten. Digitaliseringsdirektoratet are working to resolve the issue.
09.28: Digitaliseringsdirektoratet have confirmed that the issue should now be fixed. Please try again.