Issues with password, username and 2fa for international students

Not received SMS with log-in details

If you haven't received the SMS with your username, you should check the following: 

1. Make sure your phone number is correctly registered in S?knadsweb.
2. Your phone number has to be registered in an international format. There should be no 0 in front of your number, and your country code has to be included (e.g. +44). Here's an example (International format is the correct way to register): 

   Local format: 0207946xxxx

   International format: +44207946xxxx

3. 3rd party applications like WhatsApp experience issues receiving SMS from us. Check your default SMS application instead.  

4. Some phone operators block text messages from Norway. Please check with them if that¡¯s the case. You can ask if they¡¯ve blocked SMS from Norway containing links to websites.   

Contact us when you've made changes to your phone number or you couldn't find the issue

Contact us

How to change phone number in S?knadsweb

1. Visit S?knadsweb and login using Login International Applicant.
2. Click your name in the top-right corner and then My profile.
3. You should now be able to edit your phone number.

Two-factor authentication not working

If you haven't set up your two-factor authentication yet, you can follow this guide.

New phone after setting up two-factor authentication

You need to reset your two-factor authentication. Follow this guide if you have access to your old phone.

• Contact us if you don't have access to your old phone

Automatically redirected to another organization

This is due to cookies in your browser, the solution is to open the webpage in a private window or delete your browser history. 

• Contact us if the issue persist

Other resources that may be helpful 

• Guide for course registration
• For other administrative questions, contact Knutepunktet